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- Access to technical support
Provides a 30-minute SLA access into ADTRAN technical support.
- After-hours emergency support
Provides the peace of mind that, if there is an after-hours service affecting emergency, ADTRAN technical support is available.
- Access to ADTRAN software releases and patches
Receive access through the ADTRAN website to the software releases for your ADTRAN product. Sign up for automatic software release notifications through the support community.
- Automatic configuration backup by request
Let ProCare perform routine backups of your equipment's configuration.
- Advanced hardware replacement
This plan provides four-hour hardware replacement.
This plan is ideal for those customers with mission-critical equipment and require the quick route to hardware replacement. Customers are technically capable of performing the onsite tasks under remote guidance from ProCare or has a designated point of contact to perform those tasks.