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ProCare Help Desk, a 24x7 service for Bluesocket vWLAN and ProCloud Wi-Fi customers, provides a "first response" to end-user Wi-Fi connectivity and usage questions. Reliable, always on wireless connectivity is critical to your business. The wireless experience your company provides affects not only the employees' day to day business effectiveness, but also impacts your guest users and their perception of your company. Ensuring consistent, excellent wireless experiences for all your users is simple and affordable with ProCare Help Desk. Combined with ProCare or ProCloud Wi-Fi, Help Desk delivers support to every user, from the guest in the hotel to the IT administrator at the business.