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- Ideal for those customers who require expedited hardware replacement but are technically capable of performing the onsite tasks under remote guidance from ProCare
- Provides a 1 hour SLA access into ADTRAN Technical Support
- Provides the peace of mind that, if there is an after-hours service affecting emergency, ADTRAN technical support is available
- Receive access through the ADTRAN website to the latest software releases for your ADTRAN product
- Let ProCare perform routine backups of your equipment's configuration
- This plan provides NBD hardware replacement
- Eligible for Discounted Remote Professional Service Vouchers (PSVs)
ProCare ensures you get the most out of your ADTRAN solutions with ongoing access to technical support, after hours assistance, the latest software releases and patches, as well as hardware replacement. All of these benefits are delivered by ADTRAN's award winning support team with options that provide the flexibility to choose what fits your business the best.