Cisco SP Base Onsite - Extended Service Agreement - Replacement - 1 Year - On-site - 24x7 - Response Time: 4 H - For P/N: ISR4331/K9, ISR4331/K9-RF, ISR4331/K9-WS, ISR4331R/K9 - SP-OS3-ISR4331K

• Move quickly and confidently with Cisco expertise and resources
  Cisco SP Base is an advanced technical support service that gives your IT staff direct, anytime access to Cisco engineers and resources - helping you get the fast, expert response and accountability that you require to resolve critical network issues.
• Connects directly to the network experts at Cisco
  When a network problem is affecting business-critical systems, get fast access to technology experts with experience in diagnosing tough problems. Cisco SP Base Service connects you directly to the professionals certified in a broad range of Cisco products, service provider architectures, and advanced technologies. It helps ensure that your service request is automatically routed to the appropriate technology team and automatically escalated to the next level of support if it is not resolved within a specified timeframe. To confirm the right remediation action, Cisco engineers can test solutions in a laboratory environment that simulates your network.
• Online troubleshooting tools accelerate problem resolution
  Improving operational efficiency is an ongoing concern for IT departments. As part of the Cisco SP Base Service, your staff has access to extensive troubleshooting and support resources on the support site which contribute to improved operational efficiency in numerous ways.

As networks evolve and critical business processes, systems, and services are added, the consequences of downtime increase dramatically. When a problem occurs that can disrupt service delivery or business continuity, IT departments are under intense pressure to resolve the issue as quickly as possible or correct it before it can affect the business. Cisco SP Base supports rapid problem resolution and improved operational efficiency through a combination of expert troubleshooting assistance, online tools, and flexible device coverage solutions, providing you with greater network availability while reducing operating costs.