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- Agent and supervisor experience
This intuitive contact center agent and supervisor desktop supports API for customization and centralization of daily tools and applications for a single workspace application.
- Get insight on customer experience
Gather feedback from customers with post-call IVR, email, and web intercept surveys. Provides actionable insights for supervisors on agent performance and areas in need of improvement.
- Seamless omnichannel interactions
Engage with customers on a variety of channels from a single intuitive contact center agent desktop that includes inbound voice, outbound voice, outbound IVR, and digital channels.
- Simplified licensing
Provides a flexible and agile approach that streamlines the management of the customer's software licenses across the enterprise with a complete, and easy-to-use portal.
Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers.