- Supervisor tools
Sophisticated supervisor tools including workforce optimization and reporting with live data. - Customer journey
Supports customer journeys using context service for better customer service and agent productivity.
Easy to deploy, manage, and utilize, Cisco Unified Contact Center Express delivers a secure, available, virtual, and sophisticated customer interaction management solution. This integrated and omnichannel solution is intended for both formal and informal contact centers in small to medium-sized businesses to enterprise branch deployments.