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- User-centric support
It can improve user productivity and satisfaction while reducing support costs with its Self-Service Portal (SSP).
- Datacenter management efficiency
With its CMDB and management packs, it helps reduce downtime and improve the reliability of IT services running within your datacenter.
- Business alignment
It helps the organization align to business goals and adapt to new requirements through asset management, compliance and risk management, and automated reporting and analysis.
Service Manager can help your organization to increase productivity, reduce costs, improve resolution times, and meet compliance standards. Its built-in processes are based on industry best practices such as those found in Microsoft Operations Framework (MOF) and the IT Infrastructure Library (ITIL).
Customers increasingly require a comprehensive suite of management tools that provide end-to-end support for virtual and non-virtual server infrastructure. The server management suites provide an easy and economical way for customers to get server management licenses for the four main products of System Center - System Center Operations Manager 2007 R2, Configuration Manager 2007 R2, Data Protection Manager 2007, and Virtual Machine Manager 2008 R2. Because the Suites include Virtual Machine Manager - Microsoft's solution for managing a virtual environment - customers who are running or plan to run virtual infrastructure should consider acquiring one of the Suites.