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- Inventory management
Room inventory tracking with a bulk export option that lists room devices, peripherals, makes, and models.
- Room enrollment
Easy onboarding with self-enrollment of room devices to the Microsoft Teams Rooms managed service.
- Room administration
Customer portal for managed service capabilities, insights, administrative settings, and room group management.
Application, operating system, peripheral and firmware health monitoring. Automated incident detection for issues affecting meeting experiences due to issues such as peripheral health. Health overview of the entire room real estate and incidents through the Microsoft Teams Rooms managed service portal.
- Troubleshooting and remediation
Automated diagnostics and auto-remediation where applicable. Microsoft Teams Rooms managed service SOC-assisted incident remediation for non-automated cases. Service Now integration for incident coordination.
- Update management
Automated meeting application and firmware update orchestration based on customer configurable deployment rings.
- Insights and recommendations
Usage, incidents, health, and overall reporting (historical views).
The Microsoft Teams Rooms managed service is a cloud-based IT management and monitoring service that keeps Microsoft Teams Rooms devices and their peripherals up to date and proactively monitored, supporting an environment optimized for a great user experience.
The Microsoft Teams Rooms managed service is for organizations looking to improve their meeting room experience and rapidly scale their footprint by offering proactive management for Microsoft Teams Rooms devices. The service allows organizations to save time, money, and expertise that would otherwise be spent on "do it yourself" room management.
The Microsoft Teams Rooms managed service is built on a strong foundation of Microsoft's expertise in software-enabled management of end points, machine learning, and intelligent automation. The Microsoft Teams Rooms managed service helps organizations deliver a high-quality experience across multiple remote sites and can accommodate any pace of growth an organization might require.