4872-82790-112

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Poly Elite - Extended Service Agreement - Advance Parts Replacement - 1 Year - Shipment - Response Time: NBD - For P/N: 7200-87290-001 - 4872-82790-112

SKU:
4872-82790-112
Shipping:
Calculated at Checkout
$553.86
4872-82790-112

Image may not exactly match the product.

In-Stock

$553.86
Availability:
In Stock. Ships Same Business Day If Ordered Before 3pm PT

Condition:
New
Product Line:
Poly Elite
Warranty:
Extended service agreement
Term Of Contract:
1 year
Service Location:
Shipment
Class of Equipment:
Video conferencing devices

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  • Business Relationship Manager (BRM)
    As an Elite customer, you have a BRM assigned to your account to help enable your success, support activities and pro-actively provide information and advice. As the customer advocate within Poly, the BRM is your single point of contact to initiate, manage, and report on all Elite Service activities and to provide escalation management to engineering, service, and product management issues. Your BRM also provides continuity of information between teams, and coordinates regular status meetings to provide updates on open issues, in partnership with your Poly assigned Remote Technical Support Engineer.
  • Remote Technical Support Engineer (RTSE)
    The RTSE is your key technical resource who manages escalations, updates the BRM, offers recommendations for deployment planning, provides version control for software and hardware product upgrades (to minimize any risk and impact on your production environment), and oversees remote deployment of system upgrades.
  • Cloud Partner Endpoint Support
    Cloud Partner Endpoint Support improves response times in Poly-enabled ecosystem cloud solutions by acting as a primary point of contact to the customer. When the Poly support team receives an incident request for a Poly product used in an approved strategic cloud partner environment, a service request will be created in Poly's ticketing system for tracking purposes.
  • Upgrade management
    The RTSE works with you to recommend, plan, and oversee remote deployment of all Poly software product upgrades. This service identifies interdependencies and potential issues to minimize risk and impact on your production environment.
  • Entitlement coverage
    To give you an overview of your collaboration tools, your Elite team catalogs all infrastructure, network, and endpoint hardware, including voice products, in your Poly environment.
  • Program reviews
    Your Poly BRM conducts regular status meetings with your assigned point of contact, addressing items such as business objectives, program status, actions, and initiatives. Topics may include reports of the number of cases opened, number of Return Materials Authorizations (RMAs) opened, specific cases opened with their status and action plans, and specific cases closed with their resolutions.

Elite Service is a proactive, personalized, high-touch support service that helps you manage your dispersed Poly environment around the world, provides resources to manage your day-to-day technical requests, and keeps a close watch on your Poly investment in its entirety.

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