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- Improves solution uptime and expedites issue resolution by augmenting your internal technical resources with video collaboration specialists
- Enhances your investment in internal IT resources with access to technical telephone support and the Polycom online support portal
- Certified Service Partners are authorized to provide the complete solution and are integral to the overall success of your collaboration solution
Polycom Premier Support is the entry-level service offering. It enhances your in-house resources with conferencing technical experts who are available to support your video collaboration usage.
Polycom Premier Support is the right level of support for those businesses that have a technical staff that can address most connection challenges. As a result, they do not have a same-day need for problem resolution or technical support.
With Premier Support, a telephone technical support agent first diagnoses a problem. Then you receive the replacement part from them the next business day for your technicians to install.