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- Provides a full-time, multichannel enterprise recording and archiving solution
- Captures voice, video, and text interactions across multiple channels
- Captures employee screen data and keystrokes passively
Verint Interaction Recording is a proven, reliable system for capturing, indexing, and retrieving voice, screen, and other methods of interaction from traditional time-division multiplex (TDM), Internet Protocol (IP), Session Initiated Protocol (SIP), and advanced unified communication platforms. With this powerful solution, you can easily search and replay captured interactions and all associated digital data, regardless of where they were recorded in your enterprise. What's more, you can share these interactions throughout your business, providing insight into customer and staff behaviors to help drive decision making.