VMware Horizon Technical Support

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The VMware Mission Critical Support is provided as an additional offering to complement the comprehensive VMware Production Support and Subscription Service. The service provided is specifically tailored to cater to the requirements of esteemed customers seeking seamless access to a team of highly skilled and experienced support staff. These professionals are adept at providing proactive assistance, ensuring the uninterrupted operation of virtual infrastructures round the clock, every day of the week. The user will be assigned a designated account manager who possesses extensive knowledge of their team and working environment. This account manager will diligently collaborate with the user, providing support for a duration equivalent to one full service day per week.