Cisco Collaboration Flex Plan Webex Contact Center PSTN Audio Toll Inbound - License - Hosted - Overage - A-FLEX-WCC-DID-O

• Agent flexibility
  Within a single subscription, mixing is allowed between all deployment models and agent types.
• Agent overages
  Cloud and Hosted CCE solutions allow for agent usage in excess of the committed agent quantity selected on the order. Agent overages are calculated each month when the total number of agents used exceeds the total number of purchased committed agents on the order. On a monthly basis, Cisco will bill your reseller for excess usage for the agents used in excess of the number of committed agents on the order.
• Maximum cloud provisioned users
  Under the cloud deployment, you are allowed a maximum number of users capable of being provisioned.
• Core Build Services
  For Webex Contact Center Enterprise, a one-time Core Build Service is required for the primary and remote geographic location. Core Build Services must be ordered at time of initial order.

Cisco Collaboration Flex Plan Contact Center is a single subscription that gives you access to Cisco Contact Center products and services with the flexibility to migrate from one deployment model to another. One subscription covers software and technical support for Cisco Collaboration Flex Plan Contact Center.