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Cisco SolutionsPlus ARC Enterprise PC Attendant Console - License - 1 Client - SP-ARC-ENP-ATT-CON
- SKU:
- SP-ARC-ENP-ATT-CON
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$5,296.50
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Image may not exactly match the product.
$5,296.50
$3,287.01
(You save
$2,009.49
)
-
20+ Years Experience Helping IT Heroes
Take advantage of 20+ years of expertise from a partner with available resources for large deployments, multi-site projects, and complex IT initiatives. We have the team to get the job done. -
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Solutions architects and project engineers will help you envision a successful outcome and give you personalized recommendations based on your unique needs. Free. Apply today. -
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Refreshing old hardware? Let us coordinate the recycling or destruction in an environmentally friendly and safe manner. As a bonus, working with us gives you access to specific trade-in discounts towards your network refresh. Apply today. -
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After helping you build and validate your solution, we’ll include any applicable discounts, financing, and incentives applied to your project to guarantee you get the most value out of your IT investments through Hummingbird Networks. Apply today.
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20+ Years Experience Helping IT Heroes
Take advantage of 20+ years of expertise from a partner with available resources for large deployments, multi-site projects, and complex IT initiatives. We have the team to get the job done. -
Free Solution Design With White Glove Engineers
Solutions architects and project engineers will help you envision a successful outcome and give you personalized recommendations based on your unique needs. Free. Apply today. -
Configuration & Installation Services
Let us take care of configuring and installing your equipment so you can get back to business. Available nationwide. Apply today. -
Equipment Trade-In Program
Refreshing old hardware? Let us coordinate the recycling or destruction in an environmentally friendly and safe manner. As a bonus, working with us gives you access to specific trade-in discounts towards your network refresh. Apply today. -
Exclusive Incentives, Special Pricing, & Financing
After helping you build and validate your solution, we’ll include any applicable discounts, financing, and incentives applied to your project to guarantee you get the most value out of your IT investments through Hummingbird Networks. Apply today.
Arc Enterprise is a feature rich attendant console application for Cisco Unified CallManager that offers an advanced set of telephony functionality combined with presence management and directory features.
Arc Enterprise offers a scalable, modular solution to organizations wishing to provide an enhanced level of customer service in their operator centers. Organizations large and small see the benefit of handling each inbound caller through a specially trained and equipped operator. Arc Enterprise scales effectively from 1 client to 100.
The system uses a powerful queuing engine to direct the calls to the operator, and a number of monitoring features to ensure that the resulting transferred call is delivered correctly.
Various caller identification and prioritization features, including Calling Line Identification (CLID) and Dialed Number Identification String (DNIS), matching allow the operator to immediately recognize the caller's origin, likely destination and purpose.
Three types of directory offer fast searching based on a selection of fields including name, department, alternative number or keyword. Based on a caller's origin, the system can shrink the directory view to only the likely destinations requested by that caller; for example a sales caller who has dialed from New York will most likely want to speak to the East coast sales team. Through minimal key-presses, calls may be directed to the correct destination in a matter of seconds.
As well as a raft of powerful telephony features including Hold with Notes, Personal Call Park and in Queue messaging (with the optional Voice Connect module), Arc Enterprise utilizes the features of Cisco Unified CallManager to show the state of any Cisco Unified IP phone on the network or if they have call forward set. The operator can politely interrupt staff on a call with XML on-screen messages and audible alerts using the additional XML Whisper Page feature.
Arc Enterprise offers a scalable, modular solution to organizations wishing to provide an enhanced level of customer service in their operator centers. Organizations large and small see the benefit of handling each inbound caller through a specially trained and equipped operator. Arc Enterprise scales effectively from 1 client to 100.
The system uses a powerful queuing engine to direct the calls to the operator, and a number of monitoring features to ensure that the resulting transferred call is delivered correctly.
Various caller identification and prioritization features, including Calling Line Identification (CLID) and Dialed Number Identification String (DNIS), matching allow the operator to immediately recognize the caller's origin, likely destination and purpose.
Three types of directory offer fast searching based on a selection of fields including name, department, alternative number or keyword. Based on a caller's origin, the system can shrink the directory view to only the likely destinations requested by that caller; for example a sales caller who has dialed from New York will most likely want to speak to the East coast sales team. Through minimal key-presses, calls may be directed to the correct destination in a matter of seconds.
As well as a raft of powerful telephony features including Hold with Notes, Personal Call Park and in Queue messaging (with the optional Voice Connect module), Arc Enterprise utilizes the features of Cisco Unified CallManager to show the state of any Cisco Unified IP phone on the network or if they have call forward set. The operator can politely interrupt staff on a call with XML on-screen messages and audible alerts using the additional XML Whisper Page feature.
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