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- Move quickly and confidently with Cisco expertise and resources
Cisco SP Base is an advanced technical support service that gives your IT staff direct, anytime access to Cisco engineers and resources - helping you get the fast, expert response and accountability that you require to resolve critical network issues.
- Connects directly to the network experts at Cisco
When a network problem is affecting business-critical systems, get fast access to technology experts with experience in diagnosing tough problems. Cisco SP Base Service connects you directly to the professionals certified in a broad range of Cisco products, service provider architectures, and advanced technologies. It helps ensure that your service request is automatically routed to the appropriate technology team and automatically escalated to the next level of support if it is not resolved within a specified timeframe. To confirm the right remediation action, Cisco engineers can test solutions in a laboratory environment that simulates your network.
- Online troubleshooting tools accelerate problem resolution
Improving operational efficiency is an ongoing concern for IT departments. As part of the Cisco SP Base Service, your staff has access to extensive troubleshooting and support resources on the support site which contribute to improved operational efficiency in numerous ways.
Cisco Systems is committed to accelerating customer success through improving customer productivity, protecting customer investment, and maximizing operational efficiency. Cisco offers a portfolio of services to help ensure that your Cisco products operate efficiently and benefit from the most up-to-date software releases.
Cisco SP Base is a service designed specifically to address the needs of service providers. Cisco SP Base can accelerate customer success by enabling you to extend and enhance the operational lifetime of your Cisco networking devices and Cisco IOS Software. Cisco SP Base support provides major, minor, and maintenance releases of Cisco IOS Software, 24-hour-a-day global support from expert technicians, advance hardware replacement and registered access to an array of online tools and technical assistance.
To help maintain network availability, Cisco Advance Replacement can expedite delivery of replacement hardware in support of your risk mitigation plans.