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Manage high volumes of calls from customers, employees, and business partners smoothly and efficiently. Cisco Unified Attendant Console Advanced gives users the tools required to confidently, efficiently, and professionally tend to incoming calls. Within the console client, users see all console queue activity, shared active call notes, and informative call tags for held, recalled, and parked calls. The customizable contact directory presents contact phone line (BLF), Cisco Jabber, and Skype for Business status.