Nuance Recognizer - Maintenance (1 Year) - Volume - Tier 3 - CVP-NUA-RC-T3-MNT

• Save money by automating calls
  Speech-enabled self-service systems can answer inquiries, take orders and collect payments - saving you money by handling repetitive tasks. Also, speech recognition automates what touchtone can't. Collecting names and addresses. Avoiding long lists of options. Handling hands-free callers. You can save your service representatives for customers who actually do need to talk to someone live. Nuance Recognizer can perform well even when faced with challenges such as noisy environments, mobile phone callers, Internet-based calls, regional accents, local dialects or multiple languages. It learns from its mistakes and makes automatic adjustments to improve over time.
• Understand what callers mean
  People say funny things when they're talking to a speech system. They forget it's not a person on the other end. They make mistakes and correct themselves... sometimes many times. They don't always answer the question you ask them. Nuance Recognizer can't handle every response but you'd be surprised at how well it interprets the wide variety of ways callers respond, thanks to natural language technologies.
• Analyze your performance
  Who is calling you and how can you improve the way you handle their calls? Nuance Recognizer includes reporting and analytics tools to help you get the most out of your deployment.

With Nuance Recognizer, you'll consistently deliver a great customer service experience while improving your self-service system's containment rate. Nuance Recognizer is the software at the core of our contact center automation solutions. It delivers the industry's highest recognition accuracy even as it encourages natural, human-like conversations that create more satisfying self-service interactions with your customers.