Blue's Attendant Console Enterprise Pack - Base License - 20 Channels, 1 CAL - Win - L-IM166-1EPL=

• Perfect companion for any telephone operator
  All telephone functions are just a click away, as are colleagues, company contacts and favorites, list of handled calls and much, much more.
• Fully integrated with your CRM/ERP
  Automatically open a card in your management program (or in any application) to check on a specific event (e.g. when the phone rings, when it is answered, when a call is ended, etc.) incoming traffic.
• Ready for any ability
  Imagicle Attendant was designed to be accessible for visually impaired and blind users. It is fully compatible with tools for interaction with computers, in particular with ZoomText Magnifier, Display Braille and voice synthesis software (JAWS and NVDA).
• Complete control in real time
  In a glance, the dashboard gives supervisors a complete and up-to-date snapshot of queuing and operators so they can intervene if necessary. Supervisors know exactly which operators are available for each queue, how many are on the phone, average and maximum answer times, how many calls have been missed, how many are underway and more.

Imagicle Attendant Console is an operator console software solution that simplifies and improves incoming call management. A thousand little details combine to create a simple and attractive interface that makes everything available at a click.