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Cisco Unified Intelligent Contact Management Enterprise Media Kit - (v. 12.5) - Media - ICMEH-MEDIA125-K9
- SKU:
- ICMEH-MEDIA125-K9
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Cisco Unified Intelligent Contact Management Enterprise enables you to transparently integrate traditional inbound and outbound voice applications with Internet applications such as real-time chat, Web collaboration, and e-mail. This integration enables a single agent to support multiple interactions simultaneously, regardless of which communications channel the customer has chosen. Because each interaction is unique and may require individualized service, Cisco provides contact center solutions to manage customer interactions based on almost any contact attribute.
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