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In an effort to more effectively address fraud and mitigate potential losses, the company selected Verint Adaptive Fraud. The cloud-based solution, which leverages proprietary adaptive fraud prevention technology, enables organizations to automatically identify and flag suspicious call activity upstream and prior to the fraudster reaching a live agent in the contact center. The choice was a simple one once the business services company reviewed some of the initial suspicious activity reports related to the disbursement of funds to numerous cardholders.
Verint Adaptive Fraud enabled the company to obtain realtime analysis of more than 60 parameters of caller behavior across multiple calls and programs. The solution was able to identify and flag suspicious callers based on threat level scored by proprietary algorithms powered by machine learning. With real-time reports and rules-based alerts, the organization could now simplify fraud detection and investigation going forward.
Verint Adaptive Fraud enabled the company to obtain realtime analysis of more than 60 parameters of caller behavior across multiple calls and programs. The solution was able to identify and flag suspicious callers based on threat level scored by proprietary algorithms powered by machine learning. With real-time reports and rules-based alerts, the organization could now simplify fraud detection and investigation going forward.