Image may not exactly match the product.
Verint Workforce Optimization Professional Bundle HC - Term License - Hosted - SolutionPlus - VRNT-WO-PROHC-BND
- SKU:
- VRNT-WO-PROHC-BND
- Shipping:
- Calculated at Checkout
$76.00
$66.21
(You save
$9.79
)
Image may not exactly match the product.
In-Stock
Done shopping? You can create a PDF of your cart for later or for your purchasing dept! Details at checkout.
Share:
- Provides visibility and real-time guidance for enhancing customer service processes and workforce performance
- Delivers shared intelligence to help organizations make better, faster, and easier decisions that can optimize customer engagement and employee productivity, drive revenue and competitive advantage, and enhance compliance and security
- Provides the industry's most unified, mature workforce optimization platform, with best-of-breed functionality, simplified system administration and maintenance, intuitive interfaces and navigation, and reduced total cost of ownership
- Accelerates and increases return on investment through expert consulting services
Workforce Optimization (WFO) is a unified suite of cloud solutions for capturing interactions and managing the performance of employees across the enterprise. WFO can help you improve customer experience, scheduling, and operational efficiency by providing appropriate staffing levels and empowering employees.
In the contact center, WFO involves solutions with pre-defined workflows that deliver unique information to help enhance contact center productivity and quality.
This includes workforce management, call recording, automated quality management, performance management, speech, text, and desktop analytics and much more.
Specs Overview
Detailed Specs
Related Products
