Bucher + Suter Connects For Microsoft Dynamics - CC Edition - License - Hosted - With Geo-redundancy - BS-MSD-PR-SC-GEO

• Configurable screen pops
  b+s Connects for MS Dynamics reduces handle time, speeds issue resolution, and enables faster processing of customer requests by providing agents with flexible screen pops of customer information from the moment the interaction arrives. This cost savings alone can provide a rapid and significant return on investment (ROI).
• Pre-integrated solution
  Pre-integrated solution that provides quick and reliable deployment and lowers implementation costs.
• Populates MS Dynamics call activities with data
  Populates MS Dynamics call activities with data from the Cisco Contact Center such as date, time, duration, ANI, call type, wrap up reason, and so forth. Agents and supervisors can access Microsoft Dynamics to see what happened on every call.

The b+s Connects for Microsoft Dynamics adapter was tailored to provide the kind of customer-centered interactions today's consumers now expect. Turn your agents into contact center experts with a CTI adapter that makes it possible for them to provide customers exactly what they want, and even what they might soon need.
The net effect is an engagement experience that ensures each and every customer will really feel like the star of the show.