Bucher + Suter Connects For Siebel - CC Edition - License - Hosted - BS-SBL-PR-SC

SKU:: BS-SBL-PR-SC

Shipping:: Calculated at Checkout

$334.56

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$334.56

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Availability:

In Stock. Ships/Emailed Within 1-2 Business Days

Condition:

New

General / Installation Type:

Hosted

General / Hosted Service Type:

CCaaS

Software / License Type:

License

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Personal Account Manager

Agent voice state control
Call control
Direct/consultative transfer & conference with call attached data for screen pops
Call detail logged inside of Siebel
Auto wrap up and wrap-up with reason
Click-to-dial phone numbers in Siebel records
Support for Cisco Outbound Option
Support for Cisco Mobile Agent
Agent chat and email state control
Utilize Cisco's Contact Center to route Siebel email and webchat
Unified Cisco reporting for multichannel Siebel interactions
Channel blending
Up to six, separate, simultaneous chats
Task control
Email and chat transfers
Chat transcripts stored in Siebel

Make sure your technology solutions are keeping pace with the cutting edge in contact center customer service. A simple, powerful, and transparent telephony integration of b+s Connects for Siebel makes a difference that today's demanding customers will notice and appreciate.