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Calabrio Workforce Management - License - Hosted - CLB-SAAS-WFM
- SKU:
- CLB-SAAS-WFM
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$42.75
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- Build precise forecasts in minutes - not days
Connect analysts with better data. Deploy sophisticated forecasting tools. Create more accurate plans in less time. - Streamline workflows
Leverage rule-based automation. Build schedules in minutes. Automate time off request approvals. Free managers from the tedium of administrative tasks. - Predict spikes - and lulls
Mine historical data to see call volume trends. Be prepared - but not overstaffed. - Respond to changes in real time
React to surges or ebbs in interaction volumes with Intraday Dynamic Scheduling tools. Create and fill overtime opportunities in real time. Allow agents to self-select for early dismissal. - Empower agents with flexible scheduling
Accommodate complex agent scheduling preferences. Give agents greater control through Dynamic Scheduling functionality. - Deliver more immediate feedback
Give agents the responsive feedback they crave. Create an ongoing conversation. - Show agents the value they deliver
Connect agent performance with key contact center metrics. Let agents see the value they provide and deepen their sense of fulfillment. - Inspire self-improvement
Leverage gamification tools to drive healthy competition. Build a culture that encourages and supports constant self-improvement.
Ifs time for a modern approach to workforce management. Hone forecasting, streamline scheduling and administration and free managers to focus on adding value. Engage employees with Dynamic Scheduling, timely feedback and gamification tools. Put the right people in the right places. Empower them to work smarter. Deliver a consistent and outstanding customer experience.
