CS-UA-CX-CRM-SUB

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Consilium UniAgent Connector For Cisco Unified Contact Center Express - Subscription License - CS-UA-CX-CRM-SUB

SKU:
CS-UA-CX-CRM-SUB
Shipping:
Calculated at Checkout
$19.14
CS-UA-CX-CRM-SUB

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In-Stock

$19.14
Availability:
In Stock. Ships/Emailed Within 1-2 Business Days

Condition:
New
General / Installation Type:
Locally installed
Software / License Type:
Subscription license

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  • Agent and supervisor experience
    This intuitive contact center agent and supervisor desktop supports API for customization and centralization of daily tools and applications for a single workspace application.
  • Get insight on customer experience
    Gather feedback from customers with post-call IVR, email, and web intercept surveys. Provides actionable insights for supervisors on agent performance and areas in need of improvement.
  • Seamless omnichannel interactions
    Engage with customers on a variety of channels from a single intuitive contact center agent desktop that includes inbound voice, outbound voice, outbound IVR, and digital channels.
  • Simplified licensing
    Provides a flexible and agile approach that streamlines the management of the customer's software licenses across the enterprise with a complete, and easy-to-use portal.

Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers.

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