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Imagicle Queue Manager Enterprise - Expansion License - 10 Channels - ESD - L-IM164-10E=
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- L-IM164-10E=
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- All clients get the answers they expect
Thanks to the waiting queues, supporting different distribution algorithms, calls are sent to specific queues where the appropriate operator (skills, importance of the client, availability and other criteria) answers the client's request as quickly as possible. - Empower your customer service with auto attendant features
Auto Attendant module is natively designed to work with the Imagicle Queue Manager Enterprise to provide a complete customer service solution. The Auto Attendant module allows to associate the selection, made by the customer to a specific queue set up in the Queue Manager Enterprise, where, according to different distribution algorithms, the appropriate operator will answer in a short time. - If you can't measure it, you can't improve it
Measuring performance has never been simpler: pre-configured reports let you analyze volumes per queue, hold times, distribution per result (dropped, outside business hours, served, etc.), average call management times, distribution of calls per operator, and much more. You can also schedule reports to receive them regularly directly in your e-mail. - Always under control
Imagicle Supervisor is the mobile client solution of Queue Manager Enterprise and together they can take your customer service to the next level. - Ideal for any operators
Ideal with Blue's Attendant console to interact with queued calls, selectively log on or off queues, automatically or manually put calls on hold, display the call list per queue with hold times and much more. Plus, thanks to integration with Speedy Enterprise, you see the caller's name and number and can give preferential treatment to certain clients (VIP).
Imagicle Queue Manager is the solution, that lets you manage auto-attendant menu with advanced queuing, sending calls to different operators, based on their status, letting you analyze queues in detail thanks to advanced statistics. Queue Manager Enterprise simplifies and improves incoming call management with queues, advanced distribution algorithms and customized messages, giving you total control of the service with analysis of historical data in real time.
