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Imagicle UC Cloud Suite Call Recording - Subscription License + Basic Support - 1 User - Hosted - SolutionPlus - High Availability - IM-CP-S2-BH-CRU
- SKU:
- IM-CP-S2-BH-CRU
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$23.21
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- Capture your conversations the way you like
Centralized capture across devices and platforms with a variety of recording modes: always-on, on-demand, and live keep. - Compliance recording and quality assurance
Capture conversations securely to protect data and meet security regulations such as GDPR, MiFID II, PCI-DSS, and HIPAA. - Access recordings and analytics from every part of the business
Support geographically distributed environments and deliver the same high-level features to mobile and remote workers, from any device. - Coaching and training, realize value from your interactions
Leverage prerecorded calls in training and coaching process as an effective way to train agents and elevate customer experience. - Insights for better decision making
Get detailed reports across your organization. Plus, get an extensive and complete analysis of what happened during calls thanks to Voice Analytics and Screen Recording functionalities and make data-driven decisions. - A unified experience from the tools you love
Available from the web portal and Cisco Phones, Cisco Webex, Jabber, Finesse, Microsoft Teams, and Imagicle Attendant Console. - Stay secure, compliant, and legal
From recording rules to customer consent and masking, make it easy to mitigate risk and meet security standards. Recorded calls are encrypted with secure SIPs and SRTP protocols, with advanced user profiling for rule-based access and flexible retention time. - Make recording management simple
Capture, archive, retrieve and analyze interactions with effortless search and play features, download/delete multiple recordings, get email notifications with call recording details and enjoy seamless integration with other lmagicle apps, such as Attendant Console. - Cloud-ready, flexible, and scalable
Scalable technology for single, multi-tenant instance, Cloud or Cloud-connected, available as a cloud service, for installation on a physical/virtual server or via a ready-to-use virtual appliance, with local or external encrypted storage and configurable data retention. - Ready for work-from-anywhere model
Capture and analyze operators' interactions anytime from anywhere for remote workforce success. Monitor the use of resources and provide insight into process adherence and efficiency gaps, whether agents are in-office, on the go, or at home. - Cover the reporting needs of any team size
Analyze and easily export interaction reports for rapid insights: traffic analysis, volume analysis by user, group, server node and tenant, comprehensive recordings list and busy channel to verify the correct sizing of your telephone system. - Voice Analytics for your Call Recording
Enhance sales and service team productivity with advanced speech search and Al-driven analytics, guaranteeing faster, more accurate search. Moreover, you can leverage sentiment analysis, based on the power of cloud-based data to boost your business and win your customers' hearts.
100% voice recording for compliance, coaching, transaction verification, legal protection or handling sensitive information. From any device.
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