| Manufactuer Name | Sealed, Unopened, Non-DOA Returns Accepted? | Qualified Sealed, Unopened Product Return Period | Open Box (Non-DOA) Returns Allowed? |
Defective Return Instructions |
Customer Manufacturer Support Website Information | Manufacturer Phone Number | Manufacturer Email / Chat / Forms |
| Adtran |
No Returns Accepted. Contact us for pre-sales support if you need assistance before purchase. |
No Returns Accepted | No |
Contact the manufacturer directly to repair/exchange the defective product |
https://portal.adtran.com/web/page/portal/Adtran/wp_support_warranty | 1-256-963-4444 | Login to Adtran to open case via email |
|
|
|||||||
| APC |
No Returns Accepted. Contact us for pre-sales support if you need assistance before purchase. |
No Returns Accepted | No |
Contact the manufacturer directly to repair/exchange the defective product |
https://www.apc.com/us/en/support/contact-us/ | 800-555-2725 | Web Form and Live Chat |
|
|
|||||||
| Aruba (aka HPE Aruba Networking) |
No Returns Accepted. Contact us for pre-sales support if you need assistance before purchase. |
No Returns Accepted | No |
Contact the manufacturer directly to repair/exchange the defective product |
https://www.arubanetworks.com/support-services/contact-support/ | 1-800-943-4526 | https://asp.arubanetworks.com/ |
|
|
|||||||
| Aruba Instant On (aka HPE Networking Instant On) |
No Returns Accepted. Contact us for pre-sales support if you need assistance before purchase. |
No Returns Accepted | No |
Contact the manufacturer directly to repair/exchange the defective product |
https://www.arubainstanton.com/contact-support/ | 1-800-943-4526 | Live Chat |
|
|
|||||||
| Cisco (excluding Meraki) |
No Returns Accepted, including pre-orders, back-orders, software, headsets, warranties, licenses, subscriptions, services, special orders, build-to-order, end-of-life/sale, discontinued, refurbished products. No exceptions. Contact us for pre-sales support if you need assistance before purchase. Cisco TAA products may only be sold to US government entities. |
No Returns Accepted as per Manufacturer | No |
Contact the manufacturer directly to repair/exchange the defective product |
https://www.cisco.com/c/en/us/about/contact-cisco.html | 1 800 553 2447 | Submit Cases Online |
|
|
|||||||
| Cisco Meraki |
As of 1-30-22, all Cisco Meraki physical hardware products are non-cancellable and non-returnable. License-only orders (without hardware on the same order) may be returned within 30 days. The Meraki "no questions asked" return policy for hardware is suspended indefinitely. |
30 Days: Licenses Only, not hardware. License only orders without hardware on the same order. As per the manufacturer | No |
Contact the manufacturer directly to repair/exchange the defective product |
https://meraki.cisco.com/support | +1 (415) 937‑6671 | [email protected] |
|
|
|||||||
| Fortinet |
No Returns Accepted. Contact us for pre-sales support if you need assistance before purchase. |
No Returns Accepted | No |
Contact the manufacturer directly to repair/exchange the defective product |
https://www.fortinet.com/support/contact | 408-542-7780 | Live Chat |
|
|
|||||||
| HPE (HP Enterprise) |
No Returns Accepted. Contact us for pre-sales support if you need assistance before purchase. |
No Returns Accepted | No |
Contact the manufacturer directly to repair/exchange the defective product |
https://support.hpe.com/connect/s/?language=en_US | 800-633-3600 | Login to Chat |
|
|
|||||||
| Hummingbird Networks Brand |
Yes. Special orders, build-to-order, end-of-life/sale, discontinued, and refurbished products are excluded. |
30 Days | Yes, up to 14 days after shipment |
https://www.hummingbirdnetworks.com/returns/ |
https://www.hummingbirdnetworks.com/contact-us/ | 805-522-9123 | |
|
|
|||||||
| Microsoft |
No Returns Accepted. Including, but not limited to Surface HUB products, TAA products, Office products, Microsoft 365 products, software, warranties, licenses, subscriptions, services, special orders, build-to-order, end of life/sale, discontinued, and refurbished products. No exceptions. Contact us for pre-sales support if you need assistance before purchase. |
No Returns Accepted | No |
Contact the manufacturer directly to repair/exchange the defective product |
https://support.microsoft.com/contactus | ||
|
|
|||||||
| Netgear |
Yes, for most physical products. No returns accepted for Mural products, software, warranties, licenses, subscriptions, services, special orders, build-to-order, end-of-life/sale, discontinued, or refurbished products. No exceptions. Contact us for pre-sales support if you need assistance before purchase. |
14 Days | No |
Contact the manufacturer directly to repair/exchange the defective product |
https://www.netgear.com/support/ | Sign In | |
|
|
|||||||
| Rackmount.IT |
Yes, for physical products. No returns accepted for software, warranties, licenses, subscriptions, services, special orders, build-to-order, end-of-life/sale, discontinued, or refurbished products. No exceptions. Contact us for pre-sales support if you need assistance before purchase. |
14 Days | No |
Contact the manufacturer directly to repair/exchange the defective product |
https://www.rackmount.it/contact/rma-procedure.html | 512-521-0333 | |
|
|
|||||||
| Sophos |
No Returns Accepted. Contact us for pre-sales support if you need assistance before purchase. |
No Returns Accepted | No |
Contact the manufacturer directly to repair/exchange the defective product |
https://support.sophos.com/support/s/?language=en_US#t=SalesforceArticle&sort=relevancy | 888-767-4679 | Login |
|
|
|||||||
| Tripp Lite / Eaton |
No Returns Accepted. Contact us for pre-sales support if you need assistance before purchase. |
No Returns Accepted | No |
Contact the manufacturer directly to repair/exchange the defective product |
https://www.tripplite.com/support/technical-support-request | 773-869-1234 | Live Chat |
|
|
|||||||
| Ubiquiti |
No Returns Accepted. Contact us for pre-sales support if you need assistance before purchase. |
No Returns Accepted | No |
Contact the manufacturer directly to repair/exchange the defective product |
https://faq.ui.com/ | Live chat or email support for technical issues, other inquiries are addressed via email. | |
|
|
|||||||
| All Others Not Listed | No Returns Accepted. Contact us for pre-sales support if you need assistance before purchase. | No Returns Accepted | No | Contact the manufacturer directly to repair/exchange the defective product |
