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- On-site warranty
Provides 24/7/365 rapid-response repair, including parts, travel and labor, as well as 24/7 technical support via telephone or email. Working with the Tripp Lite service team ensures you have access to genuine, high-quality OEM parts. It also ensures that service personnel are properly trained and up-to-date on the latest service bulletins and best practices.
- Preventive maintenance
All UPS systems have wearable components that must be checked periodically to ensure they are still operating within specifications. Preventive maintenance identifies and corrects problems early, before they can cause inefficiency, poor performance, UPS failure, downtime and lost productivity. Preventive maintenance is the key to UPS reliability, longevity and cost control.
One-year basic service contract including one annual major preventive maintenance visit performed during evening or weekend hours, one annual minor preventive maintenance visit performed during regular business hours for 3-phase 208-volt SUT Series UPS (SUT20K, SUT30K, SUT40K, SUT60K only) and domestically sold 400-volt SUTX Series (SUTX20K, SUTX40K only) including internal battery strings plus one additional battery cabinet, and one year on-site "break/fix" warranty service, 24-by-7 basis for UPS power module only for locations within the 48 contiguous states. Excludes replacement batteries. Additional charges apply for additional battery cabinets. Prerequisite: purchase of Tripp Lite startup service at time of UPS suite activation or preventive maintenance service and correction of out-of-specification conditions at customer expense prior to activation of warranty renewal.