Verint Screen Interaction Recording - Term License - VRNT-SCIR-T

• Provides a full-time, multichannel enterprise recording and archiving solution to help enhance compliance, reduce liability, and drive better customer experiences
• Captures voice, video, and text interactions across multiple channels - including PBX, VoIP, chat, digital collaboration, email, mobile voice/ SMS, trading turrets, and face-to-face - via a single recording system
• Captures employee screen data and keystrokes passively, either concurrently during the interaction, or standalone during back-office user activities, without the need for programming or deep integration
• Supports up to 4,000 channels of recording on a single server with reliable performance, easy serviceability, and the convenience of non-proprietary, open standards storage

Verint Interaction Recording is a proven, reliable system for capturing, indexing, and retrieving voice, screen, and other methods of interaction from traditional time-division multiplex (TDM), Internet Protocol (IP), Session Initiated Protocol (SIP), and advanced unified communication platforms. With this powerful solution, you can easily search and replay captured interactions and all associated digital data, regardless of where they were recorded in your enterprise. What's more, you can share these interactions throughout your business, providing insight into customer and staff behaviors to help drive decision making.