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- Experienced APC certified field service engineer
APC's factory trained field service engineers are rigorously trained and tested on universally accepted safety practices and electrical codes as well as APC's own product set, offering APC's customers the highest level of service available in the industry today.
- Comprehensive escalation and corrective actions process
In order to resolve outages as quickly as possible and to keep such errors from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.
- On site troubleshooting
While on site, APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.
- Parts included
Replacement parts and components for all units are included at no additional cost to you.
- Written summary report
APC project managers will provide you with written reports to keep you informed of the progress of your project.
In today's world, keeping your systems on line is critical to your business. An extended outage can cost tens or even hundreds of thousands of dollars in lost productivity. APC On Site Repair services are designed to get you the help you need on location to bring your business back up and running in a time frame compatible with your business requirements. APC's Field Service Engineers are trained to isolate and correct the problem in as little time as possible, minimizing downtime. Available in 4 Hour, Next Day and Next Business Day response times, APC can offer the flexibility you need to fit your business needs and your budget.