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- 7 x 24 telephone technical support
The experienced technical support representatives are available to answer your questions 24 hours a day, 7 days a week, giving you peace of mind knowing the help you need is there when you need it.
- Experienced APC certified Field Service Engineer
The factory trained Field Service Engineers are rigorously trained and tested on universally accepted safety practices and electrical codes as well as the own product set, offering the customers the highest level of service available in the industry today.
- 7 x 24 upgrade option
If you are like most businesses, you want your systems up and running during your busiest hours. In order to accommodate your busy schedule, APC offers an option to schedule services off hours. They will work with you to find a time when servicing your system is least likely to impact your productivity, saving your business time and money.
- On site troubleshooting
While on site, the APC certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.
- Environmental inspection
In order to ensure that your system is housed in a suitable environment for optimal functionality, they will inspect the site for conditions that might damage your system, such as excessive heat or humidity.
In today's world, keeping your systems on line is critical to your business. An extended outage can cost tens or even hundreds of thousands of dollars in lost productivity. APC On Site Repair services are designed to get you the help you need on location to bring your business back up and running in a time frame compatible with your business requirements. The Field Service Engineers are trained to isolate and correct the problem in as little time as possible, minimizing downtime.