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ProCare Next Business Day Onsite provides access to ADTRAN Technical Support at a 1-hour response time, offers after hours emergency support, access to the covered product's software releases and patches, delivers advanced hardware replacement at next business day, and provides an ADTRAN authorized technician to perform the hardware replacement and testing. With ProCare Next Business Day Onsite, customers can request automatic configuration backup, minimizing downtime if a unit should fail.