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- Experienced APC certified field service engineer
Factory trained field service engineers are rigorously trained and tested on how to efficiently service APC's products, as well as on safety practices and electrical codes, offering customers high level of service.
- Corrective maintenance
As part of Preventative Maintenance Service, APC will proactively schedule maintenance visits for issues discovered during escalation and corrective actions process.
- Logistics coordination
APC will coordinate the logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finish.
- System cleaning
Cleaning your system of dust and grime accumulated during normal operation will extend the life of the hardware.
- On site troubleshooting
While on site, APC certified field service engineers will diagnose any errors directly, ensuring accuracy of any corrective actions taken.
- Functional verification
During each Preventive Maintenance visit, certified field service engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start.
- Comprehensive escalation and corrective actions process
In order to resolve outages as quickly as possible and to keep such errors from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.
- Proactive monitoring
By utilizing customer-specific and global trending techniques, remote monitoring professionals can proactively identify and anticipate physical infrastructure threats before they occur.
- Written summary report
APC project managers will provide you with written reports to keep you informed of the progress of your project.
- Consumables replacement
From air filters and fuses to fans and capacitors, APC will replace all parts on the system that expire as a result of normal wear and tear.