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- Experienced Certified Field Service Engineer
APC factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service APC' products, as well as on safety practices and electrical codes, offering customers the highest level of service available in the industry today. - System cleaning
Cleaning your system of dust and grime accumulated during normal operation will extend the life of the hardware. - Environmental inspection
In order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity. - Functional verification
During each Preventive Maintenance visit, Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start. - Free firmware upgrades
Part of maintaining your system is ensuring the unit is operating with the most recent firmware version. Firmware upgrades are provided at no extra charge. All Preventive Maintenance contracts include free firmware upgrades. - 7x24 upgrade option
If you are like most businesses, you want your systems up and running during your busiest hours. In order to accommodate your busy schedule, APC offers an option to schedule services off hours. APC will work with you to find a time when servicing your system is least likely to impact your productivity, saving your business time and money. - Labor and travel expenses included
Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics. - Service summary report
Provides a detailed report of work performed including recommendations for service to ensure optimal performance
Upgrade to provide Semi-Annual 7X24 Preventive Maintenance Visits is an on site examination of your system designed to ensure optimal performance scheduled to meet your needs.