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Cisco Unified Contact Center Express Non Production System - (v. 12.5) - License - CCX-125-NPS-K9=
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- CCX-125-NPS-K9=
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- Agent and supervisor experience
This intuitive contact center agent and supervisor desktop supports API for customization and centralization of daily tools and applications for a single workspace application. - Get insight on customer experience
Gather feedback from customers with post-call IVR, email, and web intercept surveys. Provides actionable insights for supervisors on agent performance and areas in need of improvement. - Seamless omnichannel interactions
Engage with customers on a variety of channels from a single intuitive contact center agent desktop that includes inbound voice, outbound voice, outbound IVR, and digital channels. - Simplified licensing
Provides a flexible and agile approach that streamlines the management of the customer's software licenses across the enterprise with a complete, and easy-to-use portal.
Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers.