Imagicle Attendant Console Professional - License + Basic Support - 1 User - SolutionPlus - IM-A-SP-B-ACP

• Perfect companion for any telephone operator
  All telephone functions are just a click away, as are colleagues, company contacts and favorites, list of handled calls and much, much more. The best solution to make your company's operators quick, efficient and happy.
• Panic button lands on Attendant Console
  In high-risk situations, just a matter of seconds can mean all the difference in the world. In such cases, the faster and easier you can leverage an alarm, the better it is. You need fast, simple, automatic action. Like a simple red button on the application you have in front of you while you work.
• Fully integrated with your CRM/ERP
  Automatically open a card in your management program (or in any application) to check on a specific event (e.g. when the phone rings, when it is answered, when a call is ended, etc.) incoming traffic.
• Ready for any ability
  Imagicle Attendant was designed to be accessible for visually impaired and blind users. It is fully compatible with tools for interaction with computers, in particular with ZoomText Magnifier, Display Braille and voice synthesis software (JAWS version 2018 or later).
• Complete control in real time
  In a glance, the dashboard gives supervisors a complete and up-to-date snapshot of queuing and operators so they can intervene if necessary. Supervisors know exactly which operators are available for each queue, how many are on the phone, average and maximum answer times, how many calls have been missed, how many are underway and more.

Imagicle Attendant Console is the operator console software solution that integrates perfectly with Imagicle Queue Manager Enterprise to simplify and improve incoming call management. When creating it, Imagicle examined every single telephone operator need: resulting in never-before-experienced interaction between telephone and computer. A thousand little details combine to create a simple and attractive interface that makes everything available at a click.