Lenovo Advanced Service + Premier Support - Extended Service Agreement - Parts and Labor - 5 Years - On-site - 24x7 - Response Time: 2 H - For P/N: 7Y62CTO1WW - 5WS7A91189

• Remote Premier Support consultant
• Online case management, providing a web-enabled form to submit a detailed technical incident report directly to the Premier Support team
• Collaborative third-party software support, furnishing technology partners with diagnostic information to speed problem resolution
• Remote system analysis, providing a report, that analyzes the configuration of your current Lenovo data center product

As your organization adopts increasingly complex technologies for business-critical systems, it's become more important - and more challenging - to maintain smooth data center operations. But you don't have to face these challenges alone. Lenovo Premier Support delivers an exceptional service experience with direct access to skilled technicians, who are with you every step of the way. The excellent expertise helps improve the stability of your data center, freeing you to focus on business priorities.
Worldwide Premier Support service covers Lenovo data center products, ranging from ThinkAgile software-defined infrastructure solutions to ThinkSystem servers, storage, and networking. Direct, technician-to-technician access helps resolve technical issues efficiently and effectively. You also benefit from Lenovo's collaborative third-party software support for your Lenovo data center infrastructure. When Lenovo diagnoses a third-party software issue, the experts provide technology partners with diagnostic information to expedite problem resolution.
Your Premier Support consultant serves as your technical advocate, a single point of contact with deep knowledge of Lenovo's products and data center solutions. Proactive services such as remote system analysis head off issues before they become problems. In addition, access to online case management and a 24x7 contact center helps you resolve incidents quickly. Let Lenovo's enterprise-class Premier Support service maximize your technology investment. Lenovo will make it easier to keep your data center operations running smoothly, so you can focus on meeting strategic business goals.