Poly Premier Onsite - Extended Service Agreement - Parts and Labor - 3 Years - On-site - For P/N: 6230-86540-001, 6230-86540-002, 6230-86540-012, 6230-86540-101, 6230-86540-102 - 4870-86540-314

• Advance parts replacement - next business day
  Polycom will provide advance replacement for any failed hardware component, covered under a Premier support agreement. If Polycom's technical support representative determines, that a replacement part is required to resolve a reported or diagnosed problem, this will be shipped free of charge by Polycom for next business day delivery (Monday through Friday) for advance replacement using an expedited carrier service. Polycom will endeavor to process replacement part orders same-day in order to meet local carrier pick-up schedules. Specific advance parts replacement timeframes and shipping terms are available on the Polycom Support Portal.
• Telephone technical support
  Telephone technical support is available during business hours (9 am to 5 pm, 5 days a week, excluding recognized Polycom holidays) for Polycom products covered by a Premier support program. Polycom support engineers will remotely provide assistance in diagnosing, configuring, and troubleshooting Polycom products, covered by the program.

Premier Onsite enhances Premier support with onsite support. Upon remote diagnosis of a product failure by a Polycom technical support engineer, Polycom will dispatch an authorized technician to your site to install the replacement part(s). The technician will also coordinate troubleshooting and testing activities with Polycom technical support and your designated contact in order to resolve the problem. The option does not include installing software upgrades, product enhancements, or product configuration support (although Polycom may install software updates which are required to restore the covered product to operational condition).