Sophos Technical Support Account Manager - Technical Support - 1 Year - TSAZ1CEAA

• Your customer advocate in Sophos
  Your TAM will partner with you to understand your business and security needs and make sure your Sophos solutions are meeting those needs. This includes regular updates on open cases, technical tips, and practices. Your TAM champions your customer feedback, bringing it directly to Sophos product and services management.
• Proactive communication
  Your TAM provides you proactive communications and alerts on all product updates, upgrades, and features. This means your TAM proactively provides you with information and updates that will prevent issues from happening in your environment. Your TAM also conducts quarterly reviews and provides valuable feedback about how your environment is performing.
• Performance and feature optimization
  Your TAM helps you get more out of the product. They work with you to optimize how you use your features by conducting an annual health check. Using this health check, your TAM provides recommendations on product parameter tuning for optimum performance and security protection.

Technical Account Managers (TAMs) are Sophos' senior level technical support engineers. Your dedicated TAM understands your environment and your needs, and they'll assist you with the coordination of all aspects of your Sophos support. They're a valuable addition to your Enhanced or Enhanced Plus support plan.