VMware Mission Critical Support - Technical Support - For VMware Workspace ONE - 1 Geography / Business Unit - Can Be Purchased By MCS, For WS1 Customers Only - Emergency Phone Consulting - 1 Year - 24x7 - Response Time: 30 Min - MCS-WS-SUPAGEO
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- Priority Access to senior-level technical support engineers provides expert assistance and speeds issue resolution
- Aggressive target response times help minimize downtime
- Additional business-hours weekend coverage is available for Severity 2 issues
- Proactive and reactive remote / onsite support services options included
VMware Mission Critical Support is offered as a supplement to the VMware Production Support and Subscription Service. This service is designed for customers who need access to senior-level, proactive support staff to keep their virtual infrastructures up and running 24x7. You will receive a designated account manager, familiar with your team and environment, who will work with you, up to the equivalent of one service day per week.