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- Access to technical support
Provides 1 hour SLA access into ADTRAN Technical Support.
- After-hours emergency support
Provides the peace of mind that, if there is an after-hours service affecting emergency, ADTRAN Technical Support is available.
- Access to ADTRAN software releases and patches
Receive access through the ADTRAN website to the latest software releases for your ADTRAN product.
- Automatic configuration backup by request
Let ProCare perform routine backups of your equipment's configuration.
- Advanced hardware replacement
This plan provides next business day hardware replacement with an onsite ProCare technician.
ProCare ensures you get the most out of your ADTRAN solutions with ongoing access to technical support, after hours assistance, the advanced software releases and patches, as well as hardware replacement. This plan is ideal for those customers who require expedited hardware replacement. Provides the value add of a ProCare onsite technician to perform the physical tasks associated with the hardware replacement and subsequent testing under the guidance of the ProCare engineer.