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- Remote problem diagnosis and support
- 4-hour onsite response
- Replacement parts and materials included
- Firmware updates for selected products
- Escalation management
- Access to electronic support information and services
- Service available 13 hours a day - 7 days a week
- Retail point-of-sale solution coverage
When operate on an extended schedule, 7 days a week, you can't wait for your Point of Sales Solution to be repaired next week - or even the next day. You need quick access to remote technical assistance - and if required, 4-hour Onsite Service. This service includes support coverage for up to 6 attached peripherals, and is available 13 hours per day during extended local business hours, 7 days a week, including HP holidays.