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Electronic HP Care Pack Advanced Unit Exchange Hardware Support - Extended Service Agreement - Replacement - 4 Years - Shipment - Business Hours - Response Time: NBD - For HP RP9 Integrated Dual Head MSR - U9AD1E
- SKU:
- U9AD1E
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$339.18
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- Remote problem diagnosis and support
HP will provide basic telephone technical assistance with installation, product configuration, setup and problem resolution. Prior to scheduling a unit exchange, HP may ask the customer to provide relevant information, start diagnostic tools and perform other supporting activities, at the request of HP. - Hardware exchange
If, in the judgment of HP, the problem cannot be resolved remotely, HP will replace the defective product or the customer-replaceable part with a same or more recent equivalent product or part. The customer's requested pick-up, collection and ship-to locations must be within the same country and must not require HP to pick-up or collect defective products or ship replacement products or parts through international customs. - Coverage window
The coverage window specifies the time during which the described services are delivered onsite or remotely. Service requests received outside this coverage window will be logged the next day for which the customer has a service coverage window.
HP Hardware Support Exchange Service provides a reliable and fast exchange service for eligible HP products. Specifically targeted at products that can easily be shipped and on which customers may easily restore data from their backup files, HP Exchange Service is a cost-efficient, yet still convenient, alternative to onsite support.
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