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- Remote problem diagnosis and support
HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
- Escalation management
Established escalation procedures enlist specialized expertise from HP and selected third-parties.
Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware, as well as selected multivendor equipment, this flexible Care Pack packaged service covers desktops, workstations, servers, storage systems, notebooks and laptops, handhelds, network equipment, and printing and imaging devices.