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- High-quality support
HP will provide telephone technical assistance with installation, product configuration, setup, and problem resolution. In many cases, we can resolve your issues without the need to ship your device.
- Reliable, lower-cost alternative to onsite support
For products in non-critical environments, Return to Depot offers an affordable alternative to more costly onsite support.
The Electronic HP Care Pack Services (e-Care Pack) capability allows you to order, receive, update, and activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast and simple process that enables immediate registration and service activation.
Return to Depot package includes offsite hardware support at a HP authorized Repair Center. After remote diagnosis and support the customer will deliver the faulty unit to the Repair Center. HP will return the repaired or replaced unit to the customer.