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- Available 24 hours a day, 365 days a year
- Local language support within business hours
- Addresses all product-related issues encountered by Sophos customers during installation, configuration, administration and operation of any Sophos product
- All virus and spam updates as well as product maintenance updates and upgrades
- A single point of contact to submit problems, obtain technical information and request product advice
- Tracking of all incidents with priority awarded according to their assigned severity
- Submission of unlimited support incidents via telephone, web and email for all Sophos products
- Access to a comprehensive, searchable, web-based knowledgebase
- Support news including proactive product bulletins and general information on security threats and protection strategies
Sophos Standard Support ensures customers get the most out of their investment in Sophos and that they remain protected against increasingly complex and evolving threats. A global team of Sophos experts provide 24-hour help all year round with installing, configuring, upgrading and resolving any technical issues.